In fast-paced manufacturing environments it’s essential for automation systems to run smoothly in order to maintain efficiency and profitability. Choosing the right support partner is a strategic investment in your business’s productivity, efficiency, and growth.
In this blog post we discuss the importance of choosing the right support partner, who will work closely with you from the point of order and installation, and throughout the lifecycle of your automation equipment.
Tailored automation solutions that fit your workflow
An experienced partner will listen to and understand your unique needs, using this to recommend the best automation solutions to meet your operational requirements.
At PALpack we provide practical, technical advice to clients across a broad range of sectors. Based on our expertise in robotics, engineering and automation, combined with over 35 years of industry experience, we’re able to help you select the right machinery to meet operational needs.
We’ll also offer our expert advice to ensure that the new equipment you purchase can be integrated effectively with any existing machines, whilst maximising available floor space.
For example, we worked closely with a global manufacturer to design an end-to-end palletising solution that overcame challenges such as space limitations, multiple pallet sizes, and a wide range of production-line variations.
Expert automation support that extends beyond installation
Support doesn’t end at installation – it continues for the lifetime of your equipment. It’s crucial to choose a partner who will continue to offer reliable, expert automation support so that your operations run smoothly and high quality standards are met over the long-term.
Here at PALpack we’re more than just an equipment supplier – we’re a full-service automation partner. We will work with you to maximise the production life of your automation machines, from point of purchase onwards.
Here’s what one of our customers had to say about our automation support services:
“Since our machine was installed last February our line efficiency has improved dramatically with little or no downtime recorded for technical issues. PALpack’s after sales service is the best we have had from anyone in the 16 years of bottling production.”
We have a team of fully-trained technicians who are deeply knowledgeable about every machine we supply. All of our engineers are technically adept at servicing and maintenance, and undertake regular training, as well as maintaining their knowledge and skills through working day-in-day out with automation systems.
Our automation support includes:
- Preventative maintenance
- Fault finding and diagnostic services
- On-site automation repairs
- Scheduled service contract plans
To guarantee operational confidence, we strongly recommend taking out a service contract when purchasing automation equipment. Our most popular service contract is four visits – with this option you get a discounted price, and the option to use a pre-paid service visit, for breakdowns or program changes.
With decades of industry expertise, a commitment to long-term support, and a highly trained service team, PALpack is the automation partner trusted by manufacturers across the UK and beyond.
Ready to get more from your automation investment? Contact us today to create a support package tailored to your operation.
